Below
are some common questions we have been asked over the years. Click on the
question below and it will take you to the answer. If you do not find the
answer you are looking for please do not hesitate to
Contact us
I
have lost my username and password what do I do?
What is a Permanent Member?
What
Format do your patterns come in? Do I need extra software to print them?
Can
I email my credit card details to you for payment?
I
do not live in Australia can I still make purchases on your website?
I
do not like to pay online can I pay you another way?
Is
there a limit on how many patterns I can print as a member?
Can
I print patterns to trade or for my friends?
Can
I sell your patterns on ebay etc?
Can
I complete the cross stitch and sell the finished product?
How
can I be notified when you update your patterns?
I
have been notified you have updated your patterns but I when I go to your
website it still shows last weeks patterns in your new section?
Do your patterns really turn out like the pictures on your website?
Can
I get a cross stitch pattern done from a picture of Winnie the pooh, Mickey
Mouse etc.?
How
can I suggest a pattern?
I
have changed my email address how do I notify you?
How
do I get my logon details when I join as a member?
I
have received your confirmation email to say I am a member but I have
trouble logging in?
Can
I get one of my own photographs converted into a cross stitch pattern?
I
am having problems printing the patterns. They are not opening up in Adobe
Acrobat Reader?
I
do not have a colour printer and do not want to print the large picture
shown on the last page of the pdf files. Can I print without this image?
My
printer is old and I cannot see the symbols clearly enough, can I photocopy
the pattern so it is darker or larger?
It
costs alot of money for printer ink. What do I do if I do not want to print
all the patterns I like now but I want to store them to print later?
What
coloured Aida cloth or fabric should I use?
Are
there any patterns you have which are not available to members ?
Do
you sell patterns form other designers or fabrics, cottons etc?
If
I make my purchases by mail order how long will it take to get to you?
I
have sent an email to you a week ago but did not receive a reply, why not?
Is
there anywhere else I can get your patterns from?
I
have lost my username and password what do I do?
Please
Click here
and fill out the form to request your username and
password and I will email it to you within 24 hours. If you would like to
change your username or password please let me know and I will do that for
you. I apologise that you cannot do this automatically from the website but
that requires a database which our website does not have..
What
is a Permanent Member? Permanent
membership means as long as the website is running you will remain a member.
This website has been running for 10 years, I do not expect to stop doing
this website for a long time yet. I love creating these patterns for all of
my members.
What
Format do your patterns come in? Do I need extra software to print them?
All of our patterns are available in black and white
symbol format in a PDF file. This is a very common file type, you need the
free program Adobe Acrobat Reader to view and print the patterns. If you
would like to see how our patterns print before you make a purchase please
visit our free patterns page. There is also a link there to download the
reader if you do not have it already. All patterns come with a list of DMC
colours to use for each symbol.
Can
I email my credit card details to you for payment?
No. This is very unsafe to do as anyone can intercept an
email and then steal your credit card information. You should never send such sensitive
information in an email. If you do send your payment by email, Artecy Cross Stitch will accept
no liability if your information is stolen and misused by a third party. We have a
secure online payment systems through Paypal which is a very reputable safe
company. No one but them sees your credit card information not even us.
I
do not live in Australia can I still make a purchase on your website?
Yes. We accept payments from all over the world. Paypal
currently accepts payments from 55 countries. If your country is not accepted
you can pay us with fax or mail order. If you send your payment by fax or
mail order with a visa card or mastercard your payment will be processed in
Australian dollars and your credit card will be debited with the equivalent amount in your
currency depending on the current exchange rate.
If you would like to see
the price in another currency
click here for a currency converter
I
do not like to pay online can I pay you another way?
We also accept fax or mail orders. We
accept Visa or Mastercard
for fax or mail orders. We also accept bank
cheques made out in Australian dollars or personal cheques in your currency
with an extra $5.00US for currency conversion fee. We unfortunately cannot
accept international money orders.
Is
there a limit on how many patterns I can print as a member?
Once you are signed on as a member you can print any or all
of our patterns, there are no limits on how many patterns you can print. As
well as being able to print any of our current patterns you will also be
able to print any new patterns we release throughout your membership.
Please remember though the patterns are for your personal use only. It is
against our copyright for you to print multiple copies of a pattern to pass
onto others.
Can
I print patterns to trade or for my friends?
No you cannot. These patterns are for your personal use only,
you cannot print them for others or pass the pdf files to others, if they
are wanting our patterns they will need to purchase a membership, or buy
the pattern individually. This is a violation of my copyrights.
If you have a pattern you bought at a shop you only have one copy and it is
fine for you to give that pattern to someone else, you give it away and you
do not have a copy. It is against copyright though for you to photocopy that
pattern and give someone a copy and keep a copy for yourself.
With my patterns you are getting electronic pdf files, you cannot pass these
files to others and you cannot print a copy for someone else as you still
have access to the original pattern, it is the same as photocopying it for
someone else. For our full Copyright rules please click here.
Can
I sell your patterns on ebay etc No you definitely cannot
sell my patterns on ebay or anywhere else. These patterns are for personal
use only, that means you print them for your own use. You cannot pass your
username and passwords to others and you cannot print the pattern off to
give to others. Any member who is found distributing our patterns for profit
or passing on their usernames and passwords will have their membership
cancelled without refund. They will also be banned from the website and can
face legal action from me for copyright infringement.
We have tracking software which monitors the patterns which are downloaded
so we can see if the patterns are being misused. I put alot of effort and
many late nights into making these patterns all I ask is that you please
respect me and my efforts.
Can
I complete the cross stitch and sell the finished product?
This is permissible on all of the members patterns. You can stitch our Sew Little Stitches
patterns on items you sell see full terms of use in our answer further down
the page. You cannot mass
produce the patterns as stitched items for sale. They are for hand cross
stitching only You cannot use our patterns for machine embroidery and mass
produce items for sale. If you intend to sell more than 100 completed works
using the one pattern you will need to contact me for licencing rights.
How
can I be notified when you update your patterns?
You can join our newsletter. You will receive one email per
fortnight which will let you know as soon as we release our new patterns.
Our newsletter will also have links to great craft and cross stitch sites on
the internet.
I
have been notified you have updated your patterns but I when I go to your
website it still shows last weeks patterns in your new section?
When you visit websites on the internet the pages are stored
in temporary internet files on your computer. Depending how long your
computer is set to hold these pages it may still show last weeks patterns in
our new section. You need to go up to the tool bar at the top of the page
and click on refresh. This will refresh the page with the latest patterns.
If it does not hold down shift and press refresh.
Do
your patterns really turn out like the pictures on your website.
Some people have reservations when doing
patterns charted by a computer program. We do not alter the images on our
website to look better than the pattern is, what you see is what you get We
try to get the colours as close to the original image as possible. We also
use other techniques to minimise scattered stitches to make the patterns
easier to stitch. If you would like to see
how our patterns turn out please visit our completed patterns gallery.
Can
I get a cross stitch pattern done from a picture of Winnie the pooh, Mickey
Mouse etc.
Unfortunately we are not able to create patterns from
pictures which have copyright attached as this is illegal. So it means we
cannot do patterns for company logos, disney characters etc. We only use
images which are considered in the public domain or which we have permission
to use.
How
can I suggest a pattern?
Only Members can suggest patterns, we do not accept
suggestions for free patterns. If you are looking for a pattern we do not have you can
contact us by email or make a suggestion on our message board or on our
forum. We will try
our best to make a pattern from your suggestion, sometimes it is not possible
though due to copyright restrictions and not every image will convert well
into a pattern.
I
have changed my email address how do I notify you?
Please email us with your change of email address if you are
a member as we need to keep our records up to date. If you subscribe to our
newsletter you will need to unsubscribe your old email address and subscribe
your new one. This can be done in our newsletter section.
How
do I get my logon details when I join as a Member?
Immediately after payment you will go to a page to download
the membership information PDF file which also contains a temporary username
and password which you can use for 2 days. Your unique permanent Username
and Password will be emailed to you from Artecy Cross Stitch within two days
from payment. It is very important that your Paypal email address is correct
as that is the email address we will use to send your logon details to you.
I
have received your confirmation email to say I am a member but I have
trouble logging in?
When we send you an email to say you are now a member we
will list your username and password, which you will need to logon as a
member. You need to enter them exactly as they appear in your email. It is
case sensitive so if you have capital letters in your username or password
you will need to use them. If when you click on members login and the box
comes up if there is any information already there then delete and retype as
provided.
Can
I get one of my own photographs converted into a cross stitch pattern?
Unfortunately I no longer offer this service as it is just
too time consuming...
I
am having problems printing the patterns. They are not opening up in Adobe
Acrobat Reader?
First you need to click on members login and sign in
using your username and password. You will then be taken to a section which
says welcome to the members section.
Then go the category on the left
that you are wanting and look for the pattern you wish to print. The
patterns will say click here to print under the small image. When you click
on click here to print it should open the adobe acrobat reader you have
installed.
You will then have a blank page for a little while as the pattern is
downloaded. It can sometimes take 10 -15 minutes for the pattern to appear
if you have a really slow internet connection.
If the pattern does not come up and nothing seems to be happening click on
the refresh button at the top of the page.
If that does not work you can go to where it says click here to print and
right click your mouse button.
You can then select either open in new window, and if that does not work
click on save target as and save the pattern onto you hard drive, then open
up adobe reader and open the pattern from where you saved it on your hard
drive. If you still have problems it may help to uninstall adobe reader and
reinstall it again.
Please try these suggestions and if you have any further problems please let
me know.
I
do not have a colour printer and do not want to print the large picture
shown on the last page of the pdf files. Can I print without this image?
We have added a picture
of each pattern on the front page of the pdf files for
your reference. If you do not have a colour printer or do not
want to print this page you can select not to. When you go to
print the pdf file, it will ask which pages you wish to print, you can
choose the page numbers you want to print there, this is useful if you also
lose a page and just want a copy of one page of the pattern. It is best to
view the coloured picture at its actual size, select view
at the top of adobe acrobat reader and select actual size.
My
printer is old and I cannot see the symbols clearly enough, can I photocopy
the pattern so it is darker or larger?
We have no problem if you want to photocopy a pattern to
make the symbols darker or larger if it is for personal use
only. It is a copyright infringement though to photocopy our
patterns for sale or trade with others.
It
costs alot of money for printer ink. What do I do if I do not want to print
all the patterns I like now but I want to store them to print later?
To save the pattern to your hard drive.
Find the pattern you want to save, right click on the words click here to
print. A little option box will come up. Select save target as... then wait
a few seconds soon a box will come up asking where you want the save the
pattern too. It might be best to create an Artecy Cross Stitch folder and
put all the patterns into it.
To save the pattern onto a cd rom or floppy disk.
Save patterns first onto your hard drive as above. Then if you want to put
them onto a CD you need a CD burner and software which goes with it. The
software will explain how to save the files onto a disk. If you are just
putting them onto a floppy disk 3.5" insert a blank formatted floppy disk
into your computer. Go to my computer and open up the floppy disk drive, it
should have nothing in the box. Open up the folder which contains the artecy
cross stitch patterns and then copy and paste them from the artecy folder to
the floppy disk drive.
Please note saving our patterns onto disks is for personal use only.
They may not be sold or copied in any form for others. This is copyright
infringement.
We will also be releasing a CD Rom collection of patterns available which
will allow you to print the patterns at your leisure, with a catalogue to
make it easy to find the patterns you are looking for, there is no
obligation for members to buy a CD but it will be discounted for members if
you want a back up of the patterns.
What
coloured Aida cloth or fabric should I use?
We generally suggest for most of our patterns to be done on white or
cream coloured aida cloth or fabric. There are some patterns with black
backgrounds which you could substitute the black stitches for black aida
cloth or fabric. We will let you know on our patterns if you need to use a
different colour Aida cloth. If you are an experienced stitcher, you can
customize the pattern to suit yourself. You can substitute colours if you
wish
Are
there any patterns you have which are not available to members ?
All of the patterns on this website are available in the members area. I do
design other patterns as well for our
www.artecyshop.com website, these patterns are from images which I pay
licencing fees and royalties so they are only sold individually, these are
in the Artecy Shop Exclusive category.
Do
you sell patterns form other designers or fabrics, cottons etc?
All of the patterns on the Artecy Cross Stitch website
are designed by me Tereena Clarke. I do not sell other designers patterns
from this website and I only sell patterns, I do not offer kits, fabrics,
cottons etc.
If
I make my purchases by mail order how long will it take to get to you?
If you are posting from outside Australia it usually
takes around 10 business days, within Australia it should take 2 business
days.
I
have sent an email to you a week ago but did not receive a reply, why not?
I try to answer every email within 2
days. One of my pet peeves is companies who do not reply to your emails. If
you have not received a reply from me within 2 days please email your query
again occasionally spam blockers stop the receipt of legitimate emails.
Is
there anywhere else I can get your patterns from?
Alot of our patterns for sale are also available
to purchase online as pdf files through patternsonline.com www.crosstitch.com
www.crossstitchaddicts.com and through Crossstitchuk.com no other stores
have authorization to sell our pdf pattern files.
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