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New / Latest Patterns

Below in each category you will find our patterns
in easy to browse galleries.  If you are looking for a 
particular pattern name or subject it would be best to
go to our Artecy Shop and use the search field at the
top left hand column.

Animals
Antique Prints
Artecy Mini Stitches
Asian Patterns
Australian
Baby / Children
Blackwork
Celtic Cross Stitch
Cross Stitch Alphabets
Cross Stitch Bookmarks
Cross Stitch Borders
Cross Stitch Cards
Cross Stitch Samplers
Cushions
Cute and Country
Fantasy & Mystical
Flowers & Plants
Holidays & Celebrations
Landmarks
Landscapes
Large Cross Stitch
Miscellaneous
 
Native American
Nautical
One & Few Colours
Paintings
Patriotic
Sara Moon
Sew Little Stitches
Spiritual
Sports
Transportation
Victorian
William Morris

 
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Frequently Asked Questions


Below are some common questions we have been asked over the years. Click on the question below and it will take you to the answer. If you do not find the answer you are looking for please do not hesitate to Contact us

I have lost my members username and password what do I do?
What is a Permanent Member and why can I not become one now?
What Format do your patterns come in? Do I need extra software to print them? Can I request larger patterns and Coloured patterns?
Is there a limit on how many patterns I can print as a member?
Can I print patterns to trade or for my friends?
Can I sell your printed pdf patterns on ebay etc?
Can I complete the cross stitch and sell the finished product? Can I display the completed items at craft shows?
How can I be notified when you update your patterns?
I have been notified you have updated your patterns but I when I go to your website it still shows last weeks patterns in your new section?
Do your patterns really turn out like the pictures on your website?
Can I get a cross stitch pattern done from a picture of Winnie the pooh, Mickey Mouse etc.?
I have changed my email address how do I notify you?
Can I get one of my own photographs converted into a cross stitch pattern?
I am having problems printing the patterns. They are not opening up in Adobe Acrobat Reader?
I do not have a colour printer and do not want to print the large picture shown on the last page of the pdf files. Can I print without this image?
My printer is old and I cannot see the symbols clearly enough, can I photocopy the pattern so it is darker or larger?
It costs alot of money for printer ink. What do I do if I do not want to print all the patterns I like now but I want to store them to print later?
What coloured Aida cloth or fabric should I use?
Are there any patterns you have which are not available to members ?
Do you sell patterns from other designers or fabrics, cottons etc?
I have sent an email to you a week ago but did not receive a reply, why not?
Is there anywhere else I can get your patterns from?
 

I have lost my members username and password what do I do?
Please email us to
request your membership username and password and we will email it to you within 24 hours. If you would like to change your username or password please let me know and we will do that for you. We apologise that you cannot do this automatically from the website but that requires a database which our website does not have. If you have lost your password at the Artecy Shop, on the logon page you will see the words, forgot your password? Click on that and on the next page enter your email address and a new password will be emailed to you automatically. This is why it is important to enter your email address correctly when you open an account at the Artecy Shop. If you change email addresses you can change this in your account or email us and we can correct this for you.

What is a Permanent Member? Permanent membership means as long as the website is running you will remain a member. This website had been running for 10 years. From 2011 we will no longer offered new memberships, our patterns will now only be sold for single sale, however current members will still have access to all of the old members patterns. We stopped offering the membership deal in 2011 as we are now offering our patterns through retail stores so Artecy is going in a different direction. From 2012 we also closed our membership. However we are keeping the old membership area available to members who may not be aware of the changes so they are able to download the patterns they are after.

What Format do your patterns come in? Do I need extra software to print them? Can I request larger patterns and coloured patterns?
All of our patterns are available in black and white symbol format in a PDF file. This is a very common file type, you need the free program Adobe Acrobat Reader to view and print the patterns. If you would like to see how our patterns print before you make a purchase please visit our free patterns page. There is also a link there to download the reader if you do not have it already. All patterns come with a list of DMC colours to use for each symbol. 

We create our large designs at a size that is easier, quicker and more affordable to stitch and frame, whilst still retaining great detail in the images. If you would like any design on the website to be designed at a larger size please email the name of the pattern to artecy@artecy.com and we will add it to a list and the larger version will be added to the website as soon as possible. We will email you to let you know when it is online. If you look on the Artecy Shop website under the Large Cross Stitch charts, these were all patterns that were requested at a larger size, we generally make them to around double the size, or a bit less, we determine the size that works best for each image.

Some customers also request certain patterns in a mini or bookmark size. Some of our designs do not convert well to such a small size and some images are only licensed for the larger patterns so unfortunately we may not be able to offer small sizes for these. Feel free to email the names of patterns you want in a mini or bookmark size and we will let you know if this is possible.

If you purchase a pdf version of a pattern from our Artecy Shop and once you download it you would like even larger symbols or a colour version, we can email a copy through with no problems. Either at purchase put in the comments section "Please email a copy with larger symbols/ colour pattern."or you can email us at artecy@artecy.com after purchase to request this. This would not be available for our printed and posted patterns as colour printing is too expensive. Also only available if you purchase the pdf file directly from our own Artecy Shop website so we can verify your purchase.

Is there a limit on how many patterns I can print as a member?
Once you are signed on as a member you can print any or all of our patterns, there are no limits on how many patterns you can print. Please remember though the patterns are for your personal use only. It is against our copyright for you to print multiple copies of a pattern to pass onto others or to share your logon details or the pdf files.

Can I print patterns to trade or for my friends? No you cannot. These pdf patterns are for your personal use only, you cannot print them for others or pass the pdf files to others, if they are wanting our patterns they will need to buy the pattern themselves. This is a violation of our copyrights. If you have a pattern you bought at a shop you only have one copy and it is fine for you to give that pattern to someone else, you give it away and you do not have a copy. It is against copyright though for you to photocopy that pattern and give someone a copy and keep a copy for yourself.

With our patterns you are getting electronic pdf files, you cannot pass these files to others and you cannot print a copy for someone else as you still have access to the original pattern, it is the same as photocopying it for someone else. For our full Copyright rules please click here.

Can I sell your pdf printed patterns on ebay etc  No you definitely cannot sell our pdf printed patterns on ebay or anywhere else. These patterns are for personal use only, that means you print them for your own use. You cannot pass your username and passwords to others and you cannot print the pattern off to give to others. Any member who is found distributing our patterns for profit or passing on their usernames and passwords will have their membership cancelled without refund. They will also be banned from the website and can face legal action from me for copyright infringement. We have tracking software which monitors the patterns which are downloaded so we can see if the patterns are being misused. We put alot of effort and many late nights into making these patterns all we ask is that you please respect us and our efforts.

Can I complete the cross stitch and sell the finished product? Can I display my completed items at craft shows? This is permissible on all of our patterns. You can stitch our Sew Little Stitches patterns on items you sell see full terms of use in our answer further down the page. You cannot mass produce the patterns as stitched items for sale. They are for hand cross stitching only You cannot use our patterns for machine embroidery and mass produce items for sale. If you intend to sell more than 100 completed works using the one pattern you will need to contact us for licencing rights. It is fine to display your completed items at craft shows, we would appreciate being given credit as the designer of the pattern.

How can I be notified when you update your patterns?
You can join our newsletter. You will receive one email per fortnight which will let you know as soon as we release our new patterns.

I have been notified you have updated your patterns but I when I go to your website it still shows last weeks patterns in your new section?
When you visit websites on the internet the pages are stored in temporary internet files on your computer. Depending how long your computer is set to hold these pages it may still show last weeks patterns in our new section. You need to go up to the tool bar at the top of the page and click on refresh. This will refresh the page with the latest patterns. If it does not, hold down shift and press refresh.

Do your patterns really turn out like the pictures on your website.
Some people have reservations when doing patterns charted by a computer program. We do not alter the images on our website to look better than the pattern is, what you see is what you get We try to get the colours as close to the original image as possible. We also use other techniques to minimise scattered stitches to make the patterns easier to stitch. If you would like to see how our patterns turn out please visit our completed patterns gallery.

Can I get a cross stitch pattern done from a picture of Winnie the pooh, Mickey Mouse etc.
Unfortunately we are not able to create patterns from pictures which have copyright attached as this is illegal. So it means we cannot do patterns for company logos, disney characters etc. We only use images which are considered in the public domain or which we have licensed or have permission to use.

I have changed my members email address how do I notify you?
Please email us with your change of email address if you are a member as we need to keep our records up to date. If you subscribe to our newsletter you will need to unsubscribe your old email address and subscribe your new one. This can be done in our newsletter section.

Can I get one of my own photographs converted into a cross stitch pattern?
Unfortunately we no longer offer this service as it is just too time consuming...


I am having problems printing the patterns. They are not opening up in Adobe Acrobat Reader?
When you click on click here to print or open a downloaded pdf file it should open the adobe acrobat reader you have installed.

You will then have a blank page for a little while as the pattern is downloaded. It can sometimes take a few minutes for the pattern to appear if you have a really slow internet connection.

If the pattern does not come up and nothing seems to be happening click on the refresh button at the top of the page.
If that does not work you can go to where it says click here to print and right click your mouse button.
You can then select either open in new window, and if that does not work click on save target as and save the pattern onto you hard drive, then open up adobe reader and open the pattern from where you saved it on your hard drive. If you still have problems it may help to uninstall adobe reader and reinstall it again.
Please try these suggestions and if you have any further problems please let me know.

I do not have a colour printer and do not want to print the large picture shown on the front page of the pdf files. Can I print without this image?
We have added a picture of each pattern on the front page of the pdf files for your reference. If you do not have a colour printer or do not want to print this page you can select not to. When you go to print the pdf file, it will ask which pages you wish to print, you can choose the page numbers you want to print there, this is useful if you also lose a page and just want a copy of one page of the pattern. It is best to view the coloured picture at its actual size, select view at the top of adobe acrobat reader and select actual size.

My printer is old and I cannot see the symbols clearly enough, can I photocopy the pattern so it is darker or larger?
We have no problem if you want to photocopy a pattern to make the symbols darker or larger if it is for personal use only. It is a copyright infringement though to photocopy our patterns for sale or trade with others.

It costs alot of money for printer ink. What do I do if I do not want to print all the patterns I like now but I want to store them to print later?
To save the pattern to your hard drive.
Find the pattern you want to save, right click on the words click here to print. A little option box will come up. Select save target as... then wait a few seconds soon a box will come up asking where you want the save the pattern too. It might be best to create an Artecy Cross Stitch folder and put all the patterns into it.
To save the pattern onto a cd rom.
Save patterns first onto your hard drive as above. Then if you want to put them onto a CD you need a CD burner and software which goes with it. The software will explain how to save the files onto a disk. Please note saving our patterns onto disks is for personal use only. They may not be sold or copied in any form for others. This is copyright infringement.

What coloured Aida cloth or fabric should I use?
We generally suggest for most of our patterns to be done on white or cream coloured aida cloth or fabric. There are some patterns with black backgrounds which you could substitute the black stitches for black aida cloth or fabric. We will let you know on our patterns if you need to use a different colour Aida cloth. If you are an experienced stitcher, you can customize the pattern to suit yourself. You can substitute colours if you wish

Are there any patterns you have which are not available to members in the permanent membership offer ?
All of the patterns in the members area are available to members. We do design other patterns as well for our
www.artecyshop.com website, these patterns are from images which we pay licencing fees and royalties so they are only sold individually, these are in the Artecy Shop Exclusive category.

Do you sell patterns from other designers or fabrics, cottons etc?
All of the patterns on the Artecy Cross Stitch website are designed by me Tereena Clarke. I do not sell other designers patterns from this website and I only sell patterns, I do not offer kits, fabrics, cottons etc.
We do now sell a small range of Kustom Krafts pdf downloads as they are selling some of our patterns too.

I have sent an email to you a week ago but did not receive a reply, why not? I try to answer every email within 2 days. One of my pet peeves is companies who do not reply to your emails. If you have not received a reply from me within 2 days please email your query again occasionally spam blockers stop the receipt of legitimate emails.

Is there anywhere else I can get your patterns from?
All of our patterns are available for sale at our
www.artecyshop.com website. We also sell our patterns through other online stores and we have just started offering our patterns as chart packs to retail stores. You can see a list of our retailers here.



NEW!!  Artecy Cross Stitch has another new website for the fantastic new craft of Pixelhobby We can convert most of our cross stitch patterns over to Pixelhobby format, best of all it takes you much less time to complete Pixelhobby than cross stitch and there is no counting, or threading needles involved. Click on the banner above to see what it's all about.

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